This document describes the actions that the system performs when you suspend an account.
Suspension and bandwidth limiting are two separate functions. For more information, read our Account Suspension Versus Bandwidth Limiting and Account Termination documentation.
To suspend or unsuspend an account, use WHM's Manage Account Suspension interface (WHM >> Home >> Account Functions >> Manage Account Suspension).
Effects of suspension
The following table describes the actions that the system performs when you suspend an account and the limitations that result from these actions:
In the following table,
user represents the account's username.
|System action||Account limitation|
The system adds the
|The appropriate WHM interfaces sets the account to |
|If you select the Prevent resellers from unsuspending checkbox when you suspend the account, the system touches the |
The appropriate WHM interfaces sets the account to
If you select this option when you suspend an account, the system only allows the
|The system stops all of the processes that that account owns.|
The system stops any functions that the cPanel account currently performs as the logged-in user. The following list includes some of the effects that this action may cause:
|The system creates a ||The account's mailing lists no longer function.|
|The system creates a ||The account's Web Disk accounts no longer function.|
|The system adds |
The account's email users cannot download mail.
The system continues to deliver mail to the account.
The system no longer allows the account's users to send email through the mail server.
Also, the mail server will force all mail currently in the outbound message queue from that account's users to fail.
The account's email users cannot send mail, and any mail they had in the mail server queue will fail.
The system updates Apache's
Visitors cannot access the account's websites. Instead, a message displays that states the account was suspended.
To edit the message that displays for a suspended account's sites, use WHM's Web Template Editor interface (WHM >> Home >> Account Functions >> Web Template Editor).
|The system uses the ||The following list includes some of the effects that this action causes:|
The system modifies the permissions of the user's
The system then creates the
The account's FTP users cannot log in to the FTP server.
Also, the system cannot back up the user's
|The system changes all of the MySQL users' passwords.|
MySQL users cannot access their databases.
When you suspend a cPanel account, the system will not suspend any of the account's Amazon RDS™ remote databases.