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Overview

If you obtained your cPanel & WHM license direct directly from cPanel, L.L.C. and experience an issue with your cPanel & WHM installation, you may need to submit a cPanel Support ticket.

Note
titleNotes:
  • If you obtained your license from one of our Partners, we recommend that you contact them directly for support.
  • If you need support and own a cPanel license, but have not installed cPanel & WHM on your server, submit a ticket with cPanel Customer Service


Warning
titleImportant:

In cPanel & WHM version 60, we added the ability to automate the creation of a Support ticket with cPanel, L.L.C. in WHM's Create Support Ticket interface (WHM >> Home >> Support >> Create Support Ticket).



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Support ticket requirements.

Warning
titleImportant:

Before you submit a ticket, you must have obtain the following information:

  • Your cPanel & WHM server's hostname or IP address.

  • The Support access ID from your server. Use one of the following methods to locate your Support access ID:
    • WHM's Support Center interface ( WHM >> Home >> Support >> Support Center).
    • Run the /usr/local/cpanel/cpanel -S command.

  • root user level access to the server.
  • A Manage2, cPanel Store, or cPanel Customer Portal account.



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Submit a support ticket.

To submit a ticket for cPanel Support, perform the following steps:

  1. Log in to the cPanel Customer Portal interface.

    Note
    titleNote:

    The cPanel Store, cPanel Ticket system, and the Customer Portal use the same login information.


  2. Click Submit a Support Request in the Tasks menu.

You may also log in and submit a ticket through the following interfaces:


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