If you obtained your cPanel & WHM license direct from cPanel, Inc. and experience an issue with your cPanel & WHM installation, you may need to submit a cPanel Support ticket.
If you obtained your license from one of our Partners, we recommend that you contact them directly for support.
If you need support and own a cPanel license, but have not installed cPanel & WHM on your server, submit a ticket with cPanel Customer Service.
In cPanel & WHM version 60 we added the ability to automate the creation of a Support ticket with cPanel, Inc. in WHM's Create Support Ticketinterface (WHM >> Home >> Support >> Create Support Ticket).
Support ticket requirements.
Before you submit a ticket, you must have the following information:
Your cPanel & WHM server's hostname or IP address.
The Support access ID from your server. Use one of the following methods to locate your Support access ID:
WHM'sSupport Centerinterface (WHM >> Home >> Support >> Support Center).
Run the /usr/local/cpanel/cpanel -S command.
root user level access to the server.
A Manage2, cPanel Store, or cPanel Customer Portal account.
Submit a support ticket.
To submit a ticket for cPanel Support, perform the following steps:
TICKETNUMBER represents the ticket number that you wish to authorize.
SERVERNUMBER represents the number of the server tab that you wish to authorize.
You will usually assign this option a value of 1.
Revoke access permissions.
After you submit your ticket and grant cPanel Support access to your server, a Technical Analyst will respond to your request.
After cPanel Support resolves your issue and you close the ticket, we strongly recommend that you revoke access permissions to your server in WHM'sGrant cPanel Support Accessinterface (WHM >> Home >> Support >> Grant cPanel Support Access).